Does ExoticSportbike.com accept phone, fax, or
email orders?

Yes, you can order over the phone by calling 1-800-917-2453

You can fax your order to 1-800-567-3374

You can also email orders by using our online email order form

You may also order directly from our web site by clicking the "Buy" buttons on our site

Can I have you ship on my FedEx/UPS account?

Unfortunately, we cannot ship on personal or business FedEx or UPS accounts.

I don’t see an item listed. Can you still get it for me?

Of Course, we can get almost anything!  Please contact our Sales Team at Sales@ExoticSportbike.com or  call 1-800-917-2453 during normal business hours.

After I submit an order with ExoticSportbike.com, how will I be advised of the order's progress?

ExoticSportbike.com will keep you informed of your order via email.  Your tracking number will be emailed to you once the item is shipped.  You may also check our online order status page for live updates.

How long will it take until I receive my order?

We quote approximately 5-10 business days for delivery of most orders.  We do not offer rush or expedited shipping.

May I combine two separate orders to save on shipping costs?

We do not combine orders for you over the phone.  However, if you call us before your orders are processed, we can cancel your orders so you can place a single order for all the items you want.  Please understand we cannot cancel an order once it has been processed.

Does ExoticSportbike.com sell or release my personal information?

ExoticSportbike.com respects your privacy.  We do not under any circumstances sell or release your information to anyone without your consent.  Please see our privacy policy for more details.

Does ExoticSportbike.com offer a paper catalog?

No.  Our online catalog at www.exoticsportbike.com is our only catalog.

What happens if an item is backordered?

We will make every attempt to notify you if an item is on backorder.  You may then opt to exchange or cancel your order.

Can ExoticSportbike.com Sales Representatives physically obtain a product and describe it to me?

Since our inventory is stored in our warehouses (in locations outside of our call centers), our agents cannot physically obtain any product to describe it to you.  All product information we have is displayed on our web site.  All of our Sales Representatives are highly trained and have vast knowledge.  They should be able to assist you with any questions you may have.

How do I use ExoticSportbike.com's shopping cart?

Search for the items you want to buy.  Click the "BUY" button for each item you want.  If you want to buy more than one unit of an item, input the desired quantity in the "Qty" field, and Click "Update", or you can simply enter the quantity prior to clicking the "BUY" button. 

If you need to shop for more items, click "Continue Shopping".  After you've added all the items you want to purchase to your shopping cart, select "Check Out Now" and follow the onscreen instructions.

Why must ExoticSportbike.com verify my billing address?

Address verification is a precautionary measure ExoticSportbike.com performs to ensure your safety and deter fraudulent activity. The nature of online shopping does not permit us to request a traditional form of identification, such as a driver's license, like a standard brick & mortar store. We instead conduct address verification through your credit/debit card issuer to confirm your identify and verify the validity of your purchase, ultimately protecting your credit and privacy.  For fraud prevention purposes, if your billing and shipping addresses are different we must verify your alternate shipping address.  There are two methods to accomplish this:

1. Contact the bank that issued your credit card and have your desired shipping address listed as an alternate address.

2. Complete a Signature Authorization form and fax it back to us.  The information, including your signature, will be verified with your bank.

Both your billing and shipping addresses must be verified before an order will ship. If you encounter any trouble when attempting to add an alternate shipping address, let the card issuer know that you are placing an online order and that the retailer must verify your personal information before shipment to eliminate the possibility of fraud. Then, simply give us a call at 1-800-917-2453 to let us know and we will re-attempt address verification to complete the processing of your order.

What methods of payment does ExoticSportbike.com accept?

Visa

MasterCard

Discover

ExoticSportbike.com Gift Certificate

Pre-paid Company Check, Personal Check, Cashiers Check, or Money Order (Note: All Pre-paid orders, including Cashiers Checks, take longer to process because they must first be cleared with the bank.)

NO COD orders will be accepted. 

We do not currently accept non-US or non-Canadian issued credit cards at this time.

Why was my credit / debit card declined, when I know for certain that I have the funds available?

A credit/debit card can be declined due to a number reasons.  It could be caused by an incorrectly entered credit card number or expiration date, a daily limit imposed by the card issuer, insufficient credit, or a number of other reasons.  The bank never tells us the specific reason for a decline, therefore you will have to contact your credit card company directly for more information. 

It may have also been declined due to an AVS (Address Verification System) mismatch.  This means that the billing address you provided does not match the billing address your credit card has on file.

Why was my credit / debit card declined due to an AVS Mismatch, but I never had this problem in the past or with other companies?

Sometimes other companies do not utilize the security precautions that we follow.  They may not use an Address Verification System (AVS) and therefore all transactions with sufficient funds, regardless of their billing address will be approved. 

Address verification is a precautionary measure ExoticSportbike.com performs to ensure your safety and deter fraudulent activity. The nature of online shopping does not permit us to request a traditional form of identification, such as a driver's license, like a standard brick & mortar store. We instead conduct address verification through your credit/debit card issuer to confirm your identify and verify the validity of your purchase, ultimately protecting your credit and privacy.

How do I get my tracking number?

Tracking numbers will be emailed to you when the item ships out.  Alternatively, you can check your online order status to find your tracking information.

My tracking number is not working. What should I do?

If you try to track your package and you get a message saying "Unable to Track Shipment", don't be concerned, it's perfectly normal.  Sometimes there is a delay in the time it takes the UPS database to update the information we send them.  Try again later or tomorrow and you should be able to track it.

The shipping carrier has my package, but they have not delivered it yet. Why?

Please contact the carrier to obtain further status on your package(s).  The priority of delivery is determined by your local carrier's hub.  ExoticSportbike.com would always like your packages to be delivered ASAP.  If the carrier is holding your package(s), contact them immediately.

What should I do if an item is delivered damaged?

If the item appears to have been damaged by the carrier, immediately tell the driver you will not accept the package due to the damage or call the carrier to submit a damaged shipment claim.  If the damaged package was left for you or someone else signed for it, there is a grace period of approximately three (3) days to file the damage claim.

If a package looks like it may be damaged, you can tell the driver to wait while your check the contents for damage -- and if the contents are in fact damaged, then refuse the package, citing the damage.  Obtain a damage claim number from the carrier and contact ExoticSportbike.com.  If the item appears to have been damaged prior to shipping (i.e..: at the factory), immediately contact ExoticSportbike.com customer service.

Orders cannot be cancelled once the checkout process has been completed.